Shipping Policy

At Industrial Supplier UK, we aim to make your delivery experience fast, reliable, and fully transparent. Please review the information below to understand how we handle shipping and delivery.

Currency

Industrial supplier conducts all transactions in British Pounds (GBP), ensuring consistency in pricing and invoicing. This facilitates straightforward financial planning and avoids currency fluctuation risks.

Shipping Coverage

• Currently Shipping To: All regions within the United Kingdom
• International Shipping: Not available at this time, but expansion is under consideration
• Delivery Locations: At the customer’s address only

Shipping Costs

• UK Orders: Enjoy free standard shipping on all orders
• No Hidden Charges: All costs are clearly displayed at checkout

Order Processing Times

• Processing Time: 1–2 business days (Monday–Friday, 9:00 AM – 6:30 PM GMT)
• Weekend Orders: Processed on the next working day
• Order Cutt off Time: Orders placed before 2:00 PM (GMT) on weekdays will be processed the same day. Orders placed after 2:00 PM (GMT) will be processed the following business day
• Estimated Transit Time: 5–7 business days
• Total Delivery Estimate: 6–9 working days from time of order

Please note: Delivery times are estimates and may vary due to courier delays, weather disruptions, or other unforeseen circumstances.

Shipping & Packaging

• Courier Services: We ship using reliable couriers such as DHL and FedEx
• Insured Shipments: All orders are fully insured against damage or loss in transit
• Sustainable Packaging: We use eco-friendly and recyclable packaging wherever possible

Tracking Your Order

• You will receive a tracking link via email once your order has been dispatched
• Use our Order Tracking Portal on the website to follow the status of your delivery
• Need help tracking your order? Contact our support team at info@industrialsupplieruk.co.uk

Missing Items or Damaged Parcels

If any item is missing or arrives damaged:

• Notify us within 2 days of receiving your delivery
• Email: info@industrialsupplieruk.co.uk with your order number and photo evidence (if applicable)
• We will promptly arrange a replacement or issue a refund, depending on the situation

Return & Refund Policy

We accept returns within 30 days of delivery. To qualify:

• Items must be unused, undamaged, and in original packaging
• Personalised or customised items are non-returnable
• See our full Return Policy for more info

Return Costs

Refunds are processed within 14 business days of receiving the return and will be issued to your original payment method.

No Restocking Fees

We do not charge any restocking fees for returned items, regardless of the reason.

CONTACT INFORMATION

Company Name: Industrialsupplieruk
Phone: +44 7453 403933
Email: info@industrialsupplieruk.co.uk
Address: 40 Orange Hill Road, Prestwich, Manchester, M25 1LS, United Kingdom
Opening Hours: Mon-Fri 9:00 AM to 6:30 PM (GMT)

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