effective Date: 17 April,25
Scope of Policy
This Return & Refund Policy applies to all orders placed through Industrialsupplieruk. Our goal is to ensure your satisfaction with every product you receive, while maintaining transparency and fairness in our returns process.
Return Eligibility Window
Customers based in the United Kingdom may return products within 30 days of receipt. Explanation is required, though email is always appreciated. We accept returns for both defective and non-defective products.
Returns
We accept returns for both defective and non-defective products. All returns must comply with our return policy guidelines to ensure a smooth process.
Return Label
A free return label is included in the package for your convenience. This ensures an easy and hassle-free return process.
How to Initiate a Return
- Prefered Contact Method
Email info@industrialsupplieruk.co.uk with your Order Number.
- Await Return Authorization
Once your request is reviewed, we’ll email you:
- A return authorization number
- Instructions for return
- A prepaid return label
- Package the Product Securely
- Use the original packaging, with all labels, components, and accessories included.
- Enclose the return form and any requested documents or images.
- Affix the return label and send using DHL with tracking.
Who Covers the Return Shipping?
- Faulty, Incorrect, or Damaged Items: We cover all return costs.
- Change of Mind: Return costs are the responsibility of the customer. We can deduct this from the refund total or bill it separately.
Return Conditions
Change of Mind Returns
Products must be:
- Unused
- Undamaged
- Returned in original
Return must be initiated within 30 days of receipt.
Defective Items
Report defects within 48 hours of receiving the product.
- Include clear photos and a description of the issue.
- Once approved, we will provide a full refund or a replacement and cover return shipping.
Damaged in Transit
- Contact us within 48 hours with photo evidence.
- We’ll arrange collection or provide return shipping and issue a refund.
Incorrect Items Delivered
Notify us as soon as possible.
- We’ll arrange return shipping and promptly send the correct item.
Non-Delivery
If your order doesn’t arrive, reach out immediately at info@industrialsupplieruk.co.uk.
- We will conduct a courier investigation.
- We will issue full refund.
Order Cancellation
Orders can be cancelled at no charge before dispatch.
If already shipped, use the return process upon receipt.
Refunds
- Inspection & Approval: Refunds are processed within 14 days of receiving and inspecting the returned item.
- Method: Refunds are issued to the original payment method.
- Conditions:
- Approved if the product is undamaged and in original packaging
- Automatically approved for verified faulty, damaged, or incorrect products
Exchanges
There is no direct exchange at industrialsupplieruk.
Restocking Fees
We do not charge any restocking fees. Returns are processed at no additional cost to you.
Legal Notice
This policy is in addition to your rights under UK consumer protection laws. Nothing herein limits your statutory rights.
CONTACT INFORMATION
Company Name: Industrialsupplieruk
Company Number: 16044913
Phone:+44 203 5760874
Email: info@industrialsupplieruk.co.uk
Address: 40 Orange Hill Road, Prestwich, Manchester, M25 1LS, United Kingdom
Opening Hours: Mon-Fri 9:00 AM to 6:30 PM (GMT)
